The 5 Keys to Communication Success patient handbook is a fun and easy-to-read resource for all of our patients reporting communication difficulties. It is also an essential read for the frequent communication partners of our patients. It begins by defining communication, stressing the importance of family member involvement, and defining realistic hearing aid expectations. It then discusses the 5 components required to have a successful communication exchange. These include the speaker, listener, environment, technology, and practice. The keys are then applied to the most commonly reported difficult listening situations: in the car, dining out, on the phone, at public events, and around the house. The book is filled with hilarious images of the program's canine mascott. It also contains worksheets for patients to create their own Successful Communication Plans. Most clinicians incorporate the book into every hearing aid fitting as an essential educational and counseling tool. It takes the emphasis off of the hearing aids and forces the patient and his or her communication partner to play an active roll in the rehabilitation process.