2. Exhibiting
3. Install, Dismantle, and Shipping

• All shipments originating outside Canada will require Canada Customs Clearance and U.S. Customs / Homeland Security (if applicable) on the return.
• Canada is an international destination and as such, duties, taxes and customs clearance fees apply.
  • If you are shipping Air or Ground with the following small packages companies, FedEx, UPS, Airborne, DHL, Purolator or any other small package/boxes carriers please confirm that all ancillary charges (duties, taxes & Customs clearance fees) are PREPAID. This includes 3rd Party Shippers (ie:Fullfillment Centres, etc.). Any shipments that are sent collect will not be accepted by Freeman and they will be refused.
  • In some instances, carriers do not declare ancillary collect charges upon delivery to our warehouse and Freeman is billed 30-90 days after the event has closed. In these situations, any charges (duties, taxes & Customs clearance fees) are re-billed to the exhibitors plus “Advancement Fees”.

• Ship early to avoid delays and save money.
• Freeman will accept crated, boxed or skidded material beginning April 1, 2024 at the above address.
• Material arriving after April 25, 2024 will be received at the warehouse with an additional after deadline charge.
• Please note that the Freeman Warehouse does not accept uncrated freight (loose, pad-wrapped material and/or unskidded machinery), COD shipments, hazardous materials, freight requiring refrigerated or frozen storage, a single piece of freight weighing more than 5,000 pounds or a single piece of freight beyond the dimensions of 108"H x 93"W.
• Warehouse materials are accepted at the warehouse Monday through Friday between the hours of 8:30 AM - 4:00 PM
• Certified weight tickets must accompany all shipments.
• If required, provide your carrier with this phone number: (888) 508-5054.

• Freeman will receive shipments at the exhibit facility beginning May 2, 2024.
• Shipments arriving before this date may be refused by the facility.
• Any charges incurred for early freight accepted by the facility will be responsibility of the exhibitor.
• Certified weight tickets must accompany all shipments.
• Ensure your driver has the following information to expedite unloading and delivery to your booth: Show Name, Exhibitor Name, Booth #.
• If required, provide your carrier with this phone number: (888) 508-5054.

Vancouver Convention Centre - Move-in / Move-out Access:

Voyage Control is used at the Vancouver Convention Centre as cutting-edge "Air Traffic Control" for inbound and outbound logistics managament. A powerful and easy-to-use software platform enables ground transport hubs to proactively manage, optimise, track, and communicate with their traffic congestion, improving driver experience, and benefitting the environment.

Voyage Control is a cloud-based software platform that facilitates delivery scheduling, resource allocation, and overall logistics management.  All exhibitors will be required to register on the Vancouver Convention Centre’s website to obtain your move-in date and time. Please visit https://vancouverconventioncentre.voyagecontrol.com/dashboard/home

Freeman
We want you to have a successful show. If we can be of assistance‚ please contact Exhibitor Support. If you need to book or quote shipping services and/or customs clearance services, please contact Freeman Transportation®: