Zoos and Aquariums

Super Track = Zoos and Aquariums

Sunday, November 11, 8:30 AM - 5:30 PM

IAAPA Institute for Attractions Managers (Day 1 of 3)
Room: N310ABC

Sunday, November 11, 10:00 AM - 4:00 PM

IAAPA Safety Institute
Room: S230CDE

Monday, November 12, 8:00 AM - 5:30 PM

IAAPA Institute for Attractions Managers (Day 2 of 3)
Room: N310ABC

Monday, November 12, 8:30 AM

Consumers Today- Trends in Millennial & Gen Z Media Use
Room: S320EF
Food and Beverage: What’s New — Food Trends
Room: S320GH
HR FORWARD: Why Women Should Excel as Leaders & How They Can
Room: S320ABCD
Tales From the Field: How Zoos and Aquariums Can Bolster Public Opinion
Room: S330EF

Monday, November 12, 10:15 AM

Building World-Class F&B Employees Through World-Class Training
Room: S320ABCD
Crisis Management for Institutions With Animals in Human Care
Room: S330EF
Games and Retail Innovations, Creations and Trends — 2018
Room: S320GH
Media Today: How to Reach and Engage Your Guests
Room: S320EF

Monday, November 12, 10:15 AM - 12:15 PM

HR FORWARD: Developing Service Excellence for Your Attraction
Room: S330GH

Monday, November 12, 11:30 AM - 6:30 PM

EDUTour: Zoo and Aquarium Experience 2018 at SeaWorld Orlando

Monday, November 12, 12:00 PM - 2:00 PM

Lunch and Learn Featuring Mohamed Al Zaabi, Developer of Yas Island and CEO of Miral
Room: S310ABCD, by Saudi Entertainment

Monday, November 12, 2:00 PM

A Railroad Runs Through It: The Life and Lessons of Walt Disney
Room: S320ABCD
Be a Lean, Mean, Money Machine
Room: S330AB
Food and Beverage: Best Practices for Payroll Management in the 21st Century
Room: S330GH
KPIs, Service Recovery, Business Intelligence, Data Dashboards … You Decide!
Room: S310EFG
Normalization of Deviance: Can It Happen to You?
Room: S330CD
The Impact of Video Games, Interactivity and Emerging Media on Theme Parks
Room: S320EF
Using Guest-Generated Content to Promote Your Facility
Room: S320GH

Monday, November 12, 3:45 PM

2018 Emerging Trends in Immersive Design — The Year in Review
Room: S330CD
Developing Experience Creators!
Room: S310EFG
Finance Forward: Analytics for Smarter Decisions
Room: S330EF
Food and Beverage: Journey to Success: Preparing a Legacy
Room: S320EF
HR FORWARD: Improvising for Fun At Work!
Room: S330GH
Revenue-Generating Ideas for Entertainment Departments
Room: S330AB
Superfans: How to Inspire Internal and External Brand Ambassadors and Ignite Word-of-Mouth Marketing
Room: S320GH

Monday, November 12, 5:00 PM - 6:30 PM

Zoos & Aquarium Reception
Room: SeaWorld: 7007 Sea World Dr, Orlando, FL 32821

Monday, November 12, 6:00 PM - 9:00 PM

EDUTour: Entertainment and Design at Universal Studios Florida / Big Media: Creating Spectacle in Unexpected Places

Tuesday, November 13, 7:00 AM - 10:00 AM

EDUTour: Disney's Behind the Scenes at Toy Story Land

Tuesday, November 13, 7:30 AM - 12:00 PM

EDUTour: Seasonal Events at Universal Studios Florida / Halloween, Mardi Gras and Grinchmas…oh my! Producing Seasonal Events on a Universal Scale

Tuesday, November 13, 8:30 AM - 10:00 AM

Kickoff Event
Room: IAAPA Theater Sponsored by Wanda Group, N320

Tuesday, November 13, 8:30 AM - 3:00 PM

IAAPA Institute for Attractions Managers (Day 3 of 3)
Room: N310ABC

Tuesday, November 13, 10:30 AM - 12:30 PM

First Time Buyers Experience
Room: S330GH

Tuesday, November 13, 10:30 AM - 4:30 PM

HR Symposium (Day 1 of 2)
Room: S230CDE

Tuesday, November 13, 12:00 PM - 2:00 PM

Operators Roundtable Lunch
Room: N210ABCD

Tuesday, November 13, 1:00 PM - 2:30 PM

Trade Show Floor Tour: Food and Beverage Suppliers
Room: Bookstore, South Concourse, across from room S230C

Tuesday, November 13, 2:00 PM

ADA Compliance: Reaching Deaf and Hard-of-Hearing Guests
Room: S330CD
Food and Beverage: Managing Your Cost of Goods —It’s All About the Basics
Room: S320EF
Group Sales — Clean the Clutter: Dynamic Ways to Close More Sales
Room: S320ABCD
Of Bulldozers and Plows: An Overview of Generational Leadership Development
Room: S320GH
Prepare Your Facility and Security Team for Crisis Events
Room: S310EFG
Young Professionals: Welcome to the Industry Forum
Room: S330EF

Tuesday, November 13, 3:00 PM

Trade Show Floor Tour: Point-of-Sales Systems Suppliers
Room: Bookstore, South Concourse, across from room S230C
Trade Show Floor Tour: Water Park Suppliers
Room: Bookstore, South Concourse, across from room S230C

Tuesday, November 13, 3:45 PM

CEO Speaks!
Room: S310ABCD, by Saudi Entertainment
Games and Merchandise Roundtable
Room: N220ABCD
How ADA Affects Your Operation
Room: S330EF
HR FORWARD: An Introductory Workshop to Better Define Your Presentation Skills
Room: S330CD
The Importance of Storytelling for Smaller Parks
Room: S320EF

Tuesday, November 13, 6:00 PM - 7:30 PM

Opening Reception
Room: IAAPA Theater Sponsored by Wanda Group, N320

Tuesday, November 13, 8:00 PM - 9:00 PM

Young Professionals Reception

Wednesday, November 14, 7:30 AM - 11:00 AM

EDUTour: Topgolf

Wednesday, November 14, 8:15 AM - 9:45 AM

GM & Owners’ Breakfast Featuring Bob Chapek
Room: IAAPA Theater Sponsored by Wanda Group, N320

Wednesday, November 14, 8:30 AM

Entertainment Professionals Open House
Room: S330GH
Food and Beverage: 51 Ways to Increase Per Cap Spending and Improve Service
Room: S320ABCD
HR FORWARD: Onboarding — You Never Get a Second First Day
Room: S330CD
HR FORWARD: People Behind the Paper: A Unique Case Study on Hiring
Room: S320GH
Planning for Bumps In the Road: How to Be Ready for Disruptions
Room: S330AB
Respecting the Process: Systems and Checklists Can Increase Park Safety and Guest Satisfaction
Room: S310EFG
Supervisor Development 3.0 – Creating a Seasonal Supervisor Training Program
Room: S330EF

Wednesday, November 14, 8:30 AM - 1:00 PM

HR Symposium (Day 2 of 2)
Room: S230CDE

Wednesday, November 14, 10:15 AM

Blurred Lines: The Convergence of Interactive Experiences
Room: S330AB
Creating a Culture of Staff Safety in the Face of Emboldened Guests
Room: S310EFG
Entertainment 2020: The Evolution of Immersive Technology
Room: S330EF
Food and Beverage: The Future of Food Safety
Room: S320EF
HR FORWARD: Recruit Once, Benefit Twice
Room: S320GH
Influencers and Your Brand: Finding the Right Fit — From Boomer to Gen Z
Room: S320ABCD
Women in the Industry: A Roundtable Discussion
Room: N210ABCD

Wednesday, November 14, 11:30 AM - 3:00 PM

EDUTour: SeaWorld's Infinity Falls

Wednesday, November 14, 2:00 PM

Applying Immersive Theater Trends to Theme Parks and Attractions
Room: S330CD
Family Matters 2.0: How to Work in a Family-Owned and -Operated Company
Room: S310EFG
HR FORWARD: Build Your Culture: It’s All About Your People: Recruiting
Room: S330GH
What Is Hiding in Your Data?
Room: S320ABCD

Wednesday, November 14, 2:00 PM - 4:00 PM

Security Roundtable
Room: N220ABCD

Wednesday, November 14, 3:30 PM - 6:30 PM

Legends 2018; Charming the World
Room: S310ABCD, by Saudi Entertainment

Wednesday, November 14, 4:30 PM - 6:30 PM

IAAPA Brass Ring Awards
Room: IAAPA Theater Sponsored by Wanda Group, N320

Wednesday, November 14, 6:00 PM

Carnival and Showmen’s Reception
Room: S330GH
European, Middle East, Africa Reception
Room: Hyatt Regency Orlando Pool Deck, 9801 Internationa
Latin American Reception
Room: S230CDEFGH

Thursday, November 15, 7:30 AM - 11:30 AM

EDUTour: Food and Beverage Tour to Andretti's Indoor Karting & Games

Thursday, November 15, 8:30 AM

Creativity ... One Size Does Not Fit All
Room: S330EF
Emotions in Motion — Using Quality Visitor Data to Drive Engagement
Room: S330AB
Right Here, Right Now: ADA Planning For Operations
Room: N310EFG
Sustainable Retail
Room: S330CD
Young Professionals: Mid-Level Managers Roundtable
Room: N210ABCD

Thursday, November 15, 8:30 AM - 10:00 AM

Asia-Pacific Breakfast
Room: N220ABCD

Thursday, November 15, 10:15 AM

Cashless is King
Room: S320GH
Food and Beverage: Recruiting, Retaining and Rewarding Employees Roundtable
Room: N210ABCD
Tech Trends Today
Room: S320ABCD
Visual Merchandising Design Studio
Room: S330CD

Thursday, November 15, 12:00 PM - 2:00 PM

Legal Roundtable
Room: N310ABC

Thursday, November 15, 1:15 PM - 3:15 PM

Food and Beverage Roundtable
Room: N220ABCD

Thursday, November 15, 2:00 PM

HR and Marketing: Filling the Gap, Finding the Next Generation of Workforce
Room: S330EF
Midway Games: The Secret to Finding (and Keeping) Great People!
Room: S320GH
Moving Forward With Your Next Technology Implementation
Room: S330CD
What's in Your Bag?
Room: S330AB

Thursday, November 15, 2:30 PM - 5:00 PM

Career Slam
Room: N210ABCD

Thursday, November 15, 3:45 PM

Creative Solutions for Managing Emotionally Charged Situations
Room: S310EFG
HR FORWARD: Communicating Like a Coach
Room: S330EF
Onboarding: Establishing a Culture of World-Class Guest Experience
Room: S320ABCD
Photo Operations 2.1: Getting the Most out of Your Photo Operation
Room: S330CD

Thursday, November 15, 7:30 PM - 11:00 PM

IAAPA Celebrates: IAAPA’s Centennial Celebration at Universal Studios Florida

Friday, November 16, 8:30 AM - 10:00 AM

Game Changer: Preparing for Emerging Market Disruptions to Gain a Competitive Edge
Room: S310ABCD, by Saudi Entertainment

Friday, November 16, 10:15 AM - 12:15 PM

The Nuts and Bolts of Guest Safety: Join the Conversation
Room: S330EF
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