IAAPA Expo Schedule at-a-Glance

This is the complete list of official conference events and activities at the IAAPA Expo. It includes all events, education sessions and ticketed events. 

Note: Some events have additional fees in addition to the expo registration fee.

Click on an event title to see full event description including speaker information and speaker bio.

You must be 18 years or older to participate.

Saturday, November 14, 4:00 PM - 7:00 PM

IAAPA Rookies and Newcomers: FEC 101

Sunday, November 15, 8:00 AM - 2:00 PM

18th Annual IAAPA International Charity Golf Tournament

Sunday, November 15, 8:00 AM - 10:00 PM

IAAPA Institute for Attractions Managers
Room: N230A

Sunday, November 15, 8:30 AM - 10:00 PM

IAAPA Rookies and Newcomers: FEC 101

Sunday, November 15, 5:30 PM - 10:00 PM

EDUTour: A Behind-the-Scenes Look at How Central Florida’s Largest Family-Owned Park, Fun Spot America Delivers Safe, Clean Fun

Monday, November 16, 8:30 AM - 9:30 AM

Accessibility and Inclusion: Everyday Occurrences and How to Adapt
Room: S310EFGH
All the World’s a Stage: The Rise of An Instagram-able Moment
Room: S230CDEFGH
Break the Rules of Entertainment Engagement with VR and Esports Attractions
Room: N220ABCDE
Creative Expense Management Strategies in a Strained Market
Room: S310ABCD
Elevate Your Service by Creating a Guest Experience Council
Room: N210ABCDE
Sustainable FUN: How to Serve Visitors in Full Synergy with the Environment
Room: S330ABCD

Monday, November 16, 8:30 AM - 2:00 PM

IAAPA Rookies and Newcomers: FEC 101
Room: N230B

Monday, November 16, 8:30 AM - 5:00 PM

IAAPA Institute for Attractions Managers (Day 2)
Room: N230A

Monday, November 16, 9:30 AM - 10:00 AM

IAAPA Presents: IAAPA Membership Benefits
Room: S331ABCD

Monday, November 16, 10:00 AM - 11:00 AM

Family Entertainment Center Attractions In the New Normal
Room: N220ABCDE
Food Safety and You
Room: S310EFGH
Maximizing Your Marketing with Strategic Pricing
Room: S330ABCD
Predicting and Analyzing Visitor Behavior: Utilizing Big Data for Success
Room: S330EFGH

Monday, November 16, 10:00 AM - 11:30 AM

Employee Development: Simplifying Customer Service
Room: N210ABCDE
How to Go Digital: Safety, Maintenance, and Operations Activities
Room: S230CDEFGH

Monday, November 16, 11:30 AM - 12:00 PM

IAAPA Presents: IAAPA Research
Room: S331ABCD

Monday, November 16, 12:00 PM - 2:00 PM

Lunch and Learn
Room: S320

Monday, November 16, 2:00 PM - 2:30 PM

IAAPA Presents: IAAPA Advocacy
Room: S330EFGH

Monday, November 16, 2:30 PM - 3:30 PM

A Big Brand Means a Big Responsibility: Living Up to Today’s Consumer Expectations
Room: S330ABCD
A Seat at the Table: Diversity and Inclusion in Themed Entertainment
Room: S310ABCD
Best Practices for Family Entertainment Center Promotions
Room: N220ABCDE
Eliminate Corrosion: Improve Guest Safety, Add Years to the Lifespan of Attractions and Save Money
Room: N210ABCDE
Fear of Failure: Lessons Learned From Theme Parks and Attractions
Room: S331ABCD
Sourcing: Improving Purchasing and Expanding New Product Development for Games and Merchandising
Room: S230CDEFGH
Traders Village: A Food and Beverage Case Study
Room: S310EFGH

Monday, November 16, 2:30 PM - 5:30 PM

The Entertainment Professionals Network
Room: S330EFGH

Monday, November 16, 3:30 PM - 4:00 PM

IAAPA Presents: IAAPA Education
Room: S331ABCD

Monday, November 16, 4:00 PM - 5:00 PM

2020 Emerging Trends in Immersive Design
Room: S320
Developing Annual Pass Loyalty: A Look at the Important Base of Your Business
Room: S330ABCD
Funworld Presents: The Journey to Find Rulantica!
Room: S230CDEFGH
Increasing Uptime with CMMS, Predictive and Preventive Maintenance
Room: S310EFGH

Monday, November 16, 4:00 PM - 5:30 PM

Fix It When Its Broken: Is Your Entertainment Center Under Performing? Fix It with Five Proven Solutions!
Room: N220ABCDE
Safety in Attractions - Operations and Use Risk Assessments
Room: N210ABCDE
The Ultimate Recruiting Workshop
Room: S310ABCD

Monday, November 16, 5:00 PM - 6:30 PM

Museums and Science Centers Reception
Room: S310 Foyer
Water Park Operators' Welcome Event
Room: S330 Foyer

Monday, November 16, 7:30 PM - 9:00 PM

Family Entertainment Centers Reception

Tuesday, November 17, 8:30 AM - 9:30 AM

Dynamic Pricing Philosophies for Ticketing, Tours, Activities, and Events
Room: S310EFGH
Location Based Virtual Reality: The Challenges, Successes and Why Now is the Time!
Room: S310ABCD
Providing Great Service to Guests with Special Needs
Room: N220ABCDE
Ready for Risk: Best Practices to Help Prepare and Prevent Incidences
Room: N210ABCDE
The Ever-Evolving Food and Beverage Models within Family Entertainment Centers
Room: S330ABCD

Tuesday, November 17, 8:30 AM - 10:00 AM

How to Thrive in Times of Change
Room: S230CDEFGH

Tuesday, November 17, 8:30 AM - 3:00 PM

IAAPA Institute for Attractions Managers (Day 3)
Room: N230A

Tuesday, November 17, 8:30 AM - 6:30 PM

HR Symposium
Room: N230B

Tuesday, November 17, 9:00 AM - 10:00 AM

Kickoff Event
Room: IAAPA Theater Sponsored by Simtec Systems N320

Tuesday, November 17, 10:00 AM - 12:00 PM

First Time Buyers' Experience
Room: S310ABCD

Tuesday, November 17, 11:00 AM - 12:30 PM

Trade Show Floor Tour: Food and Beverage Suppliers
Room: S230FGH
Trade Show Floor Tour: Games and Merchandise Suppliers
Room: S230FGH
Trade Show Floor Tour: Virtual Reality Suppliers
Room: S230FGH

Tuesday, November 17, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: GM Roundtable
Room: S320
Latin America and Caribbean Lunch and Learn
Room: S230CDEFGH
Operators' Roundtable Lunch
Room: N210ABCDE

Tuesday, November 17, 1:00 PM - 2:30 PM

Trade Show Floor Tour: Point-of-Sales Systems Suppliers
Room: S230FGH
Trade Show Floor Tour: Water Park Suppliers
Room: S230FGH

Tuesday, November 17, 2:30 PM - 3:30 PM

A Stimulating Experience – Excitement for Some, Anxiety for Others
Room: S310ABCD
Food & Beverage Trends 2020
Room: S330ABCD
How to Measure the ROI of Your Marketing Strategies
Room: S310EFGH
Integrating Interactivity to Halloween Events for Enhanced Immersion and Big Time Thrills
Room: N220ABCDE
Look Who’s Talking: Analyzing Customer Feedback in The Digital Age
Room: S330EFGH

Tuesday, November 17, 3:10 PM - 3:25 PM

Symbiotic Learning: Discussion between an IAAPA Mentor/Mentee Pairing
Room: EDUTalk Stage

Tuesday, November 17, 4:00 PM - 5:00 PM

Creating Retail Experiences that Extend the Guest Experience
Room: S330ABCD
Guest Approval Study: Experiential and Sociodemographic Drivers of Satisfaction and Loyalty
Room: N220ABCDE
How to Optimize Your Social Media Presence
Room: N210ABCDE
How To Train and Motivate Your Staff In The New Normal
Room: S230CDEFGH

Tuesday, November 17, 4:00 PM - 5:30 PM

CEO Speaks
Room: S320
Food and Beverage Operators' Roundtable
Room: S310EFGH
Young Professionals: Welcome to the Industry Forum
Room: S310ABCD

Tuesday, November 17, 4:25 PM - 4:40 PM

Magic by Design! - Creating Blockbuster Experiences
Room: EDUTalk Stage

Tuesday, November 17, 4:45 PM - 5:00 PM

Blurring the Lines: Creative Operations Align with Meow Wolf Exhibits
Room: EDUTalk Stage

Tuesday, November 17, 5:05 PM - 5:20 PM

How Nickelodeon Extends Brand through Consumer Touch Points
Room: EDUTalk Stage

Tuesday, November 17, 6:00 PM - 7:30 PM

Opening Reception
Room: IAAPA Theater Sponsored by Simtec Systems, N320

Tuesday, November 17, 8:00 PM - 9:30 PM

Young Professionals Reception
Room: TBD

Wednesday, November 18, 8:00 AM - 9:45 AM

GM and Owners' Breakfast
Room: IAAPA Theater Sponsored by Simtec Systems, N320

Wednesday, November 18, 8:30 AM - 9:30 AM

“Immersement” - The Future of Experiences
Room: N220ABCDE
A Failure to Launch: Learn What It Takes To Open Your New Entertainment Business
Room: S320
Documentation Best Practices For Ride Operations
Room: N210ABCDE
Engaging the Future: Connecting with Young Professionals
Room: S310EFGH
How to Apply Conservation and Sustainability Practices to Your Food Service Operation
Room: S310ABCD
Millennials and Gen Z: Different Generations, Different Marketing
Room: S230CDEFGH

Wednesday, November 18, 10:00 AM - 11:00 AM

Arcades and Game Rooms: Do Your Homework
Room: S330ABCD
Focus on the FUN! Creating Memorable and Unique Experiences for Games and Merchandise Teams
Room: S330EFGH
Preserving Fun: Creating and Maintaining an Archive for Your Business
Room: S310EFGH
What Happens If You Don’t Listen To Your Guests?
Room: N220ABCDE

Wednesday, November 18, 10:00 AM - 11:30 AM

Putting “Amusement” into Parks and Attractions
Room: S310ABCD

Wednesday, November 18, 10:30 AM - 10:45 PM

AOP & UV: The Facts & Figures Behind Better Water Care
Room: EDUTalk Stage

Wednesday, November 18, 10:50 AM - 11:05 AM

Making a Splash: Creating an Immersive Water Park
Room: EDUTalk Stage

Wednesday, November 18, 11:10 AM - 11:25 AM

A Come Back Story: From Bankruptcy to Profits in Less than 30 Months
Room: EDUTalk Stage

Wednesday, November 18, 12:00 PM - 2:00 PM

Amusement Park and Attractions Constituency Lunch Featuring Andreas Veilstrup Andersen, ICAE
Room: S230CDEFGH
Family Entertainment Center (FEC) Lunch: Redemption
Room: S320
Water Park Operators’ Lunch and Learn
Room: N210ABCDE

Wednesday, November 18, 2:30 PM - 2:45 PM

Beverage Dispensing Applications: CO2 Training
Room: EDUTalk Stage

Wednesday, November 18, 2:30 PM - 3:30 PM

Breakout! Lead Authentically and Build A World Class Culture!
Room: S310ABCD
Creating Worlds: Writing and Installing Audience Driven Immersive Entertainment
Room: N220ABCDE
Lessons from the War Room: Avoiding Claims, Preparing for Litigation, and Succeeding
Room: S310EFGH
Love the Team You’re With…Right Now! A How-To Guide for Seasonal Attractions Sites
Room: S330EFGH
Ultra-Accessible™: The Morgan's Wonderland Difference
Room: S330ABCD
Voice of the Visitor: Learn Guests Opinions, Attitudes, and Expectations
Room: S331ABCD

Wednesday, November 18, 2:30 PM - 4:30 PM

Security Roundtable
Room: N230A

Wednesday, November 18, 3:10 PM - 3:25 PM

Top 5 Tips to Maximize Your Contacts and Meetings From IAAPA Expo 2020
Room: EDUTalk Stage

Wednesday, November 18, 4:00 PM - 5:00 PM

Food and Beverage Infrastructure and Restaurant Design: How to Serve Crowds
Room: S330ABCD
Group Sales Strategy: Implementation and Evaluation Methods That Lead to Success
Room: N210ABCDE
Human Factors and Attractions
Room: N220ABCDE

Wednesday, November 18, 4:00 PM - 5:30 PM

FEC Development: Secure the Market, the Real Estate and the Financing Package Like A Pro
Room: S230CDEFGH
Legends 2020 – To Go Where There is No Path
Room: S320

Wednesday, November 18, 4:10 PM - 4:25 PM

Maximizing ROI, Performance, and Operational Longevity for Theme Parks and Attractions
Room: EDUTalk Stage

Wednesday, November 18, 4:30 PM - 4:45 PM

Collecting and Protecting Customer Data in the New World of Privacy
Room: EDUTalk Stage

Wednesday, November 18, 5:00 PM - 5:15 PM

Creating a Sustainable Retail Experience – Designing Sustainable Products
Room: EDUTalk Stage

Wednesday, November 18, 5:20 PM - 5:35 PM

Creating a Sustainable Retail Experience – Sustainable Design
Room: EDUTalk Stage

Wednesday, November 18, 6:00 PM - 7:30 PM

Carnival and Showmen’s Reception
Europe, Middle East, Africa Reception
Latin American Reception

Wednesday, November 18, 7:30 PM - 9:30 PM

Water Park Social

Thursday, November 19, 7:30 AM - 9:00 AM

14th Annual IAAPA Footprints From the Heart 5K Run/1-Mile Walk Benefiting Give Kids The World Village

Thursday, November 19, 8:30 AM - 9:30 AM

Creating Positive Practices to Reduce Unconscious Bias
Room: S330ABCD
Faced with a Lawsuit: The Importance of Frontline Training
Room: N220ABCDE
We're Waiting... Creating Entertainment Experiences in Your Ride Queue
Room: S330EFGH
What’s the Reality for Virtual Reality within Family Entertainment Centers (FECs)?
Room: S310EFGH

Thursday, November 19, 8:30 AM - 10:00 AM

Asia Pacific Breakfast
Room: S230CDEFGH
Canadian Breakfast
Room: N210ABCDE

Thursday, November 19, 10:00 AM - 11:00 AM

An Introduction to Bombing Prevention, Preparedness, and Response at Your Facilities
Room: S331ABCD
Build Your Strategic Marketing Plan Workshop
Room: S330ABCD
How Augmented Reality Will Transform the Attraction Experience
Room: N220ABCDE
Using Fun to Build and Extend Your Brand
Room: S310EFGH

Thursday, November 19, 10:00 AM - 11:30 AM

Engaging Leadership: Strategies to Make Employees Your Competitive Advantage
Room: S310ABCD

Thursday, November 19, 10:30 AM - 10:45 AM

How to Deliver Sustainable Front-Line Training
Room: EDUTalk Stage

Thursday, November 19, 10:30 AM - 11:30 AM

Talking Asia Pacific Attractions Industry - Live!
Room: S330EFGH

Thursday, November 19, 10:50 AM - 11:05 AM

Pathways and Roadblocks to Inclusivity – a Biomechanical Perspective
Room: EDUTalk Stage

Thursday, November 19, 11:10 AM - 11:25 AM

Morgan's Wonderland: A Decade of Difference for Inclusivity
Room: EDUTalk Stage

Thursday, November 19, 12:00 PM - 1:30 PM

Mid-Level Manager Roundtable
Room: S310EFGH

Thursday, November 19, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: FEC Trends
Room: S320
Legal Roundtable
Room: N210ABCDE

Thursday, November 19, 2:30 PM - 2:45 PM

Indoor Nerf Sports Arena Attraction - A One-of-a-Kind Concept
Room: EDUTalk Stage

Thursday, November 19, 2:30 PM - 3:30 PM

21 Trends on Accessibility, Sustainability and Technology
Room: S310EFGH
Building Purposeful Brands: Why They Grow Faster and What Attractions Can Learn From Them
Room: N220ABCDE
Family Matters 4.0: Back to business…family business!
Room: S310ABCD

Thursday, November 19, 2:50 PM - 3:05 PM

The New Wave of Escape Rooms in a FEC’s Attraction Mix
Room: EDUTalk Stage

Thursday, November 19, 4:00 PM - 4:15 PM

Engaging Guest Experiences through Storytelling
Room: EDUTalk Stage

Thursday, November 19, 4:00 PM - 5:00 PM

A Neuro-Scientific Approach to Happiness at Attractions
Room: N220ABCDE
Non-Birthday Group Sales Programs for your Family Entertainment Centers
Room: S331ABCD
Strategies for Maximizing Food and Beverage Revenue
Room: S230CDEFGH

Thursday, November 19, 4:00 PM - 5:30 PM

Career Slam
Room: S310ABCD
Game Changer
Room: S320
Games and Merchandise Roundtable
Room: S330EFGH

Thursday, November 19, 4:30 PM - 5:30 PM

I Can't Steal My Face: Recognition Software and Risk Management
Room: N210ABCDE
Improve Guest Service by Avoiding Common ADA Risks
Room: S310EFGH
Must-Have Mobile Solutions for Visitor Engagement, Venue Navigation and Security Team Communication
Room: S330ABCD

Thursday, November 19, 4:50 PM - 5:05 PM

Why You Should Encourage Negative Guest Feedback
Room: EDUTalk Stage

Thursday, November 19, 5:10 PM - 5:25 PM

Creating Leadership Culture in the Attractions Industry
Room: EDUTalk Stage

Thursday, November 19, 5:30 PM - 5:45 PM

Sustainability in Attractions: The Road to Becoming the Greenest Day Out
Room: EDUTalk Stage

Thursday, November 19, 8:00 PM - 11:00 PM

IAAPA Celebrates
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