Improve Guest Service by Avoiding Common ADA Risks
- Room: N320EFGH
- Session Number:455
Thursday, November 18, 2021: 4:00 PM - 5:00 PM
Speaker(s)
Description
Updates to the American with Disabilities Act (ADA) took place in 2012 and there are still facilities that are not compliant with new requirements for service animal laws, mobility aids, website accessibility, online hotel reservations, and more. Hear from a leading ADA expert about how to avoid common risks and improve guest services for persons with disabilities.
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