FEC: Creating A Pleasant Client Experience in a Post-Pandemic World

  • Room: N320ABCD
  • Session Number:686
Wednesday, November 17, 2021: 8:30 AM - 9:30 AM

Speaker(s)

Speaker
Jeremy Hoyum
Senior VP Park Performance
Urban Air Adventure Parks
Speaker
Tim Sharp
Senior Vice President of Operations
Urban Air Adventure Parks
Speaker
Jay Thomas
President and CEO
Urban Air Adventure Parks

Description

After a year inside, guests are eager to get out and become social once again. But, creating an inviting client experience may be easier said than done. Coming out of last year, you may feel challenged with different points of view, opinions, and policy from every direction. Learn how to process these emerging feelings and how to best handle unruly customers who may be causing disruption in your businesses.  

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