Ryan Jeffery, M.A., ICAE

Director, Guest Experience
Saint Louis Zoo


Mr. Jeffery has over 20 years of experience in the Attractions industry. Starting out as an entry level Conductor at age 17 on the Historic Zooline Railroad at the Saint Louis Zoo. He holds a Bachelor’s Degree in Film, as well as a Master’s Degree in Communications Management, both from Webster University in Saint Louis. Having found his passion in the Amusement Park Industry, as well as in a Zoological setting, he has remained at the Saint Louis where he now oversees Guest Experience. In this role, he helps to establish, develop, train and sustain the Saint Louis Zoo’s efforts regarding interactions with all guests. Additionally, he is the facilitator for the Saint Louis Regional Visitor Services Committee, and has served on several committees for the International Association of Amusement Parks & Attractions (IAAPA). He is a certified Attractions executive through IAAPA, and in 2020 completed Missouri State University’s Customer Experience program, where he also has served on the University Advisory Board.


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