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EXPO HALL
HTML Floor Plan
Exhibitor List
Product Gallery
Exhibitor Press Releases
Show Specials
Video Gallery
EXHIBITORS
Exhibitor Console
My Account
Floor Plan
ATTENDEES
My Profile
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My Sessions
Education Conference
EDUSessions
EDUTalks (New for 2021!)
Translated Programs
Ticketed Events
GM & Owners' Breakfast
Game Changer
Career Slam
Charity Events
First-Time Buyers Experience
EDUTours
IAAPA Celebrates
Institutes and Symposia
Learning Lunches
Receptions
Trade Show Floor Tours
Events by Track
Amusement Parks and Attractions
Entertainment
Facility Operations
Family Entertainment Centers
Finance and Technology
Food and Beverage
Games and Merchandise
Human Resources
Marketing
Museums and Science Centers
Safety and Security
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Young Professionals
Zoos and Aquariums
Full Schedule
Schedule at a Glance
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Ryan Jeffery, M.A., ICAE
Director, Guest Experience
Saint Louis Zoo
Profile
Mr. Jeffery has over 20 years of experience in the Attractions industry. Starting out as an entry level Conductor at age 17 on the Historic Zooline Railroad at the Saint Louis Zoo. He holds a Bachelor’s Degree in Film, as well as a Master’s Degree in Communications Management, both from Webster University in Saint Louis. Having found his passion in the Amusement Park Industry, as well as in a Zoological setting, he has remained at the Saint Louis where he now oversees Guest Experience. In this role, he helps to establish, develop, train and sustain the Saint Louis Zoo’s efforts regarding interactions with all guests. Additionally, he is the facilitator for the Saint Louis Regional Visitor Services Committee, and has served on several committees for the International Association of Amusement Parks & Attractions (IAAPA). He is a certified Attractions executive through IAAPA, and in 2020 completed Missouri State University’s Customer Experience program, where he also has served on the University Advisory Board.
Sessions
Inspiring Awe: The Impact of Great Guest Experiences to Build a Connection to Your Mission Based Organization
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