ST. LOUIS (November 1, 2017) -- Remote management is the future and the future is here. With Intercard’s new iService app, proprietors can manage one or more arcade locations quickly and easily from any Android or iOS wireless device. Intercard will showcase iService at the IAAPA Attractions Expo on November 14-17, 2017 in Orlando, Florida.
From marketing to game play to redemption, mobile technology has changed the way arcade owners interact with their customers and their business. Now users of Intercard cashless management systems can harness mobile technology to manage arcades wherever and whenever they want.
The iService app makes it easy to create a list of every game available at one or more locations. The intuitive interface displays the MAC address and current status of the game as well as any recent service issues or pending repairs. If necessary, the user can put a game out of service with a few clicks, automatically turning off the game’s card reader and referring guests to another game.
Users can make a record of service issues by describing the problem, entering a diagnosis and documenting it with text and photos. Technicians can plan for repairs, document parts orders and track repair information including price of the part, the time it took to make the repair, and when the game was placed back into service. All information is automatically updated on the server and in the cloud, so there’s no need to leave the floor or enter data twice.
The iService app can also help with other performance issues such as identifying readers that have reached maximum ticket payout. With iTeller automated tellers, the app can generate alerts regarding such problems as jammed bill accepters or empty card dispensers.
All information updates are distributed by push notification, so that everyone involved in managing the arcade knows what is going on with every game at every moment. It’s the simplest way yet to manage an arcade and keep it running at peak performance, even from the backyard hammock.
“The iService app is our latest innovation and another industry first in cashless technology,” says Scott Sherrod, the CEO of Intercard. “It changes the game of arcade management and might be the best game room “manager” you ever engaged.”
Intercard is the world leader in debit card technology for the attractions and amusement industries, with hundreds of systems, thousands of readers and millions of cards in use in more than 3,500 locations around the globe. The company was founded in 1979 and is based in St. Louis, Missouri with branches in Europe and Asia. You can learn more about Intercard at www.intercardinc.com