W115: Practical Innovation from Government’s Front-line Leaders
- Room: Grand G-K
- Session Number:W115
Wednesday, July 20, 2022: 1:00 PM - 1:50 PM
Description
Everyone wants efficient government. Some say the only way it can happen is for government to run like a business. But government is not a business. Explore findings of a recently completed study that indicates greater productivity when front-line employees, rather than management, drive improvements in operations.
Key Take-aways
• Managers at any level can transform their corner of government.
• We can begin transformation tomorrow without many resources or permission from superiors and with very little risk.
Learning Objectives
Examine differences in continuous improvement for government and business and the effectiveness of the same tools in each environment. Compare productivity from implementing many small, front-line ideas against large improvements from management. Gain a full quiver of approaches for a multitude of possible problems in government operations.