Schedule at a Glance

This is the complete list of official conference events and activities at the IAAPA Expo. It includes all events, education sessions and ticketed events. 

Trade Show Floor Hours
Tuesday, Nov. 16: 10 a.m. – 6 p.m.
Wednesday, Nov. 17: 10 a.m. – 6 p.m.
Thursday, Nov. 18: 10 a.m. – 6 p.m.
Friday, Nov. 19: 10 a.m. – 4 p.m.

Note: Some events have additional fees in addition to the expo registration fee.

Click on an event title to see full event description including speaker information and speaker bio.

You must be 18 years or older to participate.

Saturday, November 13, 4:00 PM - 7:00 PM

IAAPA Rookies and Newcomers: FEC 101

Sunday, November 14, 8:00 AM - 2:00 PM

18th Annual IAAPA International Charity Golf Tournament

Sunday, November 14, 8:00 AM - 10:00 PM

IAAPA Institute for Attractions Managers
Room: S310AB

Sunday, November 14, 8:30 AM - 10:00 PM

IAAPA Rookies and Newcomers: FEC 101 (Day 2)

Sunday, November 14, 5:30 PM - 10:00 PM

EDUTour: A Behind-the-Scenes Look at How Central Florida’s Largest Family-Owned Park, Fun Spot America, Delivers Safe, Clean Fun

Monday, November 15, 8:30 AM - 9:30 AM

A Big Brand Means a Big Responsibility: Living Up to Today’s Consumer Expectations
Room: S330EFGH
A Seat at the Table: Diversity and Inclusion in Themed Entertainment
Room: N330ABCD
Association & Advocacy: Influencing Government Change In Your Neighborhood
Room: N220ABCDE
Creative Expense Management Strategies in a Strained Market
Room: N320ABCD
FEC: Has the Pandemic Changed Arcade Strategies or is Back to Basics?
Room: N320EFGH
Inspiring Awe: The Impact of Great Guest Experiences to Build a Connection to Your Mission Based Organization
Room: S310EFGH

Monday, November 15, 8:30 AM - 2:00 PM

IAAPA Rookies and Newcomers: FEC 101 (Day 3)
Room: S310CD

Monday, November 15, 8:30 AM - 5:00 PM

IAAPA Institute for Attractions Managers (Day 2)
Room: S310AB

Monday, November 15, 10:00 AM - 11:00 AM

De-Risking Innovation: Using Little Bets Build to Big Ideas
Room: S330ABCD
Fear to Fascination: Saving Animals Using Immersive Experiences
Room: S310EFGH
Understanding Your Credit Card Fees and How to Reduce Costs
Room: N210ABCDE

Monday, November 15, 10:00 AM - 11:30 AM

FEC: Experts Weigh in on Esports
Room: N320ABCD
Leadership Development - The Lost Art of Listening
Room: S330EFGH
Park Operations and Maintenance in a Digital World
Room: N330ABCD
Transfarency: The Strength of Southwest Airlines ‘Nothing to Hide’ Marketing Mentality
Room: N320EFGH

Monday, November 15, 12:00 PM - 2:00 PM

Lunch and Learn featuring Josh D'Amaro, Chairman, Disney Parks, Experiences and Products (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Monday, November 15, 2:30 PM - 3:30 PM

Accessibility and Inclusion: Providing Great Guest Experiences for All
Room: S330EFGH
All the World’s a Stage: The Rise of An Instagram-able Moment
Room: S330ABCD
Bringing it Back to the Basics: Lessons Learned from Resilient Theme Parks and Attractions
Room: N320EFGH
FEC: Sustainable Initiatives for Protecting the Planet
Room: N210ABCDE
Focus on the FUN! Creating Memorable and Unique Experiences for Games and Merchandise Teams
Room: N320ABCD
Lessons Learned From Nearly 100 Years Within Parks and Attractions and Food & Beverage
Room: S310EFGH
Ready for Risk: Best Practices to Help Prepare and Prevent Incidences
Room: N330ABCD
Responsive Marketing in Dynamic Times
Room: N220ABCDE

Monday, November 15, 2:30 PM - 7:00 PM

Zoos and Aquariums Community Experience (Sold-Out!)

Monday, November 15, 4:00 PM - 5:00 PM

2021 Emerging Trends in Immersive Design
Room: S310EFGH
How to #IAAPAExpo Like a #YoProIAAPA
Room: N210ABCDE
Skyrocket Your Food & Beverage Revenue and Maximize Profits!
Room: S330EFGH
Strategic Storytelling: The Art, Craft, and Science of Story
Room: N320ABCD
What Can Water Parks Learn From Theme Parks, And Vice Versa
Room: S330ABCD

Monday, November 15, 4:00 PM - 5:30 PM

Best Practices: Behavioral Hiring and Training
Room: N330ABCD
FEC: Seize the Opportunity - Future Success is Centered in Consumer Entertainment
Room: N320EFGH
The Entertainment Professionals Network
Room: S310CD

Monday, November 15, 5:00 PM - 6:30 PM

Museums and Science Centers Reception (Sold-Out!)
Room: S310 Foyer
Water Park Operators’ Welcome Event
Room: S330 Foyer

Monday, November 15, 5:30 PM - 7:00 PM

Zoos and Aquariums Reception (Sold-Out!)
Room: S230CDE

Monday, November 15, 7:30 PM - 9:00 PM

Family Entertainment Centers Reception (Sold-Out!)

Tuesday, November 16, 7:30 AM - 11:30 AM

EDUTour: Jurassic World VelociCoaster

Tuesday, November 16, 8:30 AM - 9:30 AM

A Stimulating Experience – Excitement for Some, Anxiety for Others
Room: N320EFGH
Applying Sustainability Practices to Your Food Service Operation
Room: N330ABCD
Dynamic Pricing Philosophies for Ticketing, Tours, Activities, and Events
Room: S330EFGH
Inventing the Future of Entertainment: How Meow Wolf Used Creativity, Technology, and Analytics to Provide a Mesmerizing Guest Experience
Room: S330ABCD
Location Based Virtual Reality: The Challenges, Successes and Why Now is the Time!
Room: S310EFGH

Tuesday, November 16, 8:30 AM - 10:00 AM

Creating Positive Practices to Reduce Unconscious Bias
Room: N210ABCDE
FEC: Increasing Customer Lifetime Value and Driving Repeat Visits
Room: N320ABCD
IALDA Game Show: Amusement Venue Claims and Values
Room: N220ABCDE

Tuesday, November 16, 8:30 AM - 12:00 PM

Leadership Symposium: Presented by the IAAPA HR Subcommittee
Room: Offsite

Tuesday, November 16, 8:30 AM - 3:00 PM

IAAPA Institute for Attractions Managers (Day 3)
Room: S310AB

Tuesday, November 16, 9:00 AM - 10:00 AM

Kickoff Event
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Tuesday, November 16, 10:00 AM - 12:00 PM

First Time Buyers' Experience
Room: S330EFGH

Tuesday, November 16, 10:00 AM - 6:00 PM

Trade Show Floor Open

Tuesday, November 16, 11:00 AM - 12:30 PM

Trade Show Floor Tour: Food and Beverage Suppliers
Room: S330EFGH
Trade Show Floor Tour: Games and Merchandise Suppliers
Room: S330EFGH
Trade Show Floor Tour: Virtual Reality Suppliers
Room: S330EFGH

Tuesday, November 16, 11:45 AM - 12:05 PM

Sponsor Spotlight: Gateway Ticketing Systems
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: FEC Operators' Roundtable
Room: N210ABCDE
Operators' Roundtable Lunch
Room: N220ABCDE

Tuesday, November 16, 1:00 PM - 1:15 PM

Where Happiness Inspires Hope – Learn What’s New at Give Kids The World
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 1:00 PM - 2:30 PM

Trade Show Floor Tour: Point-of-Sales Systems Suppliers
Room: S330EFGH
Trade Show Floor Tour: Water Park Suppliers
Room: S330EFGH

Tuesday, November 16, 2:00 PM - 2:15 PM

Getting Promoted Means Getting Noticed
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 2:25 PM - 2:40 PM

It's A Small World After All
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 2:30 PM - 3:30 PM

FEC: Diversity, Equity and Inclusion at Your Facility
Room: N320ABCD
Food & Beverage Trends 2021
Room: S330EFGH
Integrating Interactivity in Halloween Events for Enhanced Immersion and Big Time Thrills
Room: S330ABCD

Tuesday, November 16, 2:50 PM - 3:05 PM

15 Leadership Ideas in 15 Minutes
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 3:20 PM - 3:35 PM

STAND OUT through Engagement for Team Members and Guests
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 3:45 PM - 4:00 PM

Creating a Sustainable Retail Experience – Sustainable Design
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 4:00 PM - 5:00 PM

5 Ways to Improve Your Ride Operations (Without Breaking The Budget)
Room: N210ABCDE
Developing Annual Pass Loyalty: A Look at the Important Base of Your Business
Room: N320ABCD
FEC: Ideas and Strategies for Group Sales
Room: N320EFGH
Revolutionizing the Future of Theme Park Design
Room: S330EFGH
Using Technology to Enhance the Guest Experience
Room: S310EFGH
What They Don’t Teach You About Becoming a Manager
Room: S330ABCD

Tuesday, November 16, 4:00 PM - 5:30 PM

CEO Speaks
Room: N220ABCDE
Food & Beverage Operators' Roundtable
Room: S310AB
Innovation Workshop
Room: N330ABCD

Tuesday, November 16, 4:40 PM - 4:55 PM

Blurring the Lines: Creative Operations Align with Meow Wolf Exhibits
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 5:15 PM - 5:45 PM

Meet and Greet with the IAAPA Zoos and Aquariums Committee
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 6:00 PM - 8:00 PM

Opening Reception featuring IAAPA Awards Winners
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Tuesday, November 16, 8:00 PM - 9:30 PM

Young Professionals Reception (Sold-Out!)
Room: S310 Foyer

Wednesday, November 17, 8:00 AM - 9:45 AM

GM and Owners' Breakfast (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Wednesday, November 17, 8:30 AM - 9:30 AM

Building New and Maintaining Existing Attractions and Experiences: When is Risk Assessment Required and Best Practices for Completion
Room: N320EFGH
FEC: Creating A Pleasant Client Experience in a Post-Pandemic World
Room: N320ABCD
Influencer Marketing: Growing Brand Super Fans
Room: N210ABCDE
Water Parks: Impact from COVID-19 Pandemic in 2020 and Recovery in 2021
Room: S330EFGH

Wednesday, November 17, 8:30 AM - 5:30 PM

Leadership Symposium: Presented by the IAAPA HR Subcommittee (Day 2)
Room: S310AB

Wednesday, November 17, 9:00 AM - 9:20 AM

Sponsor Spotlight: Crayola
Room: S330ABCD

Wednesday, November 17, 10:00 AM - 11:00 AM

Retail Goes Digital: How To Drive Retail Revenue All Year Round
Room: S330ABCD

Wednesday, November 17, 10:00 AM - 11:30 AM

Engaging Leadership: Strategies to Make Employees Your Competitive Advantage
Room: S330EFGH
FEC: Everyone's Talking About You, Do You Know What They Are Saying?
Room: N330ABCD
Food & Beverage Management 101: Controlling the “Big 3” Expenses
Room: N320ABCD

Wednesday, November 17, 10:00 AM - 6:00 PM

Trade Show Floor Open

Wednesday, November 17, 10:30 AM - 10:45 AM

Funworld Presents: A Conversation with Brad Thomas, President, Silver Dollar City
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 10:55 AM - 11:10 AM

AOP & UV: The Facts & Figures Behind Better Water Care
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 11:20 AM - 11:35 AM

Emergency Action Plan – Just Do It
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 11:45 AM - 12:05 PM

Sponsor Spotlight: Meta4 Interactive
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 12:00 PM - 2:00 PM

Amusement Park and Attractions Constituency Lunch brought to you by Walt Disney Imagineering (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320
Family Entertainment Center (FEC) Lunch: FEC Trends
Room: N210ABCDE
Water Park Operators’ Lunch and Learn
Room: N220ABCDE

Wednesday, November 17, 12:20 PM - 12:40 PM

Sponsor Spotlight: accesso
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 12:55 PM - 1:15 PM

Sponsor Spotlight: DOF Robotics
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 1:40 PM - 1:55 PM

Beverage Dispensing Applications: CO2 Training
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:05 PM - 2:20 PM

Welcome to ServSafe
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:30 PM - 2:45 PM

Top 5 Tips to Maximize Your Contacts and Meetings From IAAPA Expo 2021
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:30 PM - 3:30 PM

FEC: Real Estate and Financing Solutions for Your Entertainment Property
Room: N320EFGH
Guest Approval Study: Experiential and Sociodemographic Drivers of Satisfaction and Loyalty
Room: S330ABCD
Lessons from the War Room: Avoiding Claims, Preparing for Litigation, and Succeeding
Room: S330EFGH
Staffing on Stage: Raise Your Seasonal Staffing Experience
Room: N330ABCD
Ultra-Accessible™: The Morgan's Wonderland Difference
Room: N320ABCD

Wednesday, November 17, 2:30 PM - 4:30 PM

Security Roundtable
Room: S310CD

Wednesday, November 17, 2:55 PM - 3:10 PM

Trust the Numbers: Tips for Using Data to Drive Results
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 3:20 PM - 3:35 PM

There’s an App for That: Implementing Self-service Tech in Venue Management
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 3:45 PM - 4:00 PM

Maximizing ROI, Performance, and Operational Longevity for Theme Parks and Attractions with Sustainability
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 4:00 PM - 5:00 PM

Creating a Food Safety Culture
Room: S330EFGH
Eliminate Corrosion: Improve Guest Safety, Add Years to the Lifespan of Attractions and Save Money
Room: S330ABCD
The Young Executive: Lessons Learned So You Don’t Have To
Room: N320ABCD

Wednesday, November 17, 4:00 PM - 5:30 PM

FEC: Promotions Roundtable
Room: N220ABCDE
Fun for All and All for Fun
Room: N330ABCD
Legends 2021 – The Legends Behind The Amazing Adventures of Spider-Man
Room: S310EFGH

Wednesday, November 17, 4:10 PM - 4:25 PM

Collecting and Protecting Customer Data in the New World of Privacy
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 4:40 PM - 4:55 PM

Culture Contributors: Safety
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 5:05 PM - 5:20 PM

Culture Contributors: Innovation
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 5:30 PM - 5:45 PM

Culture Contributors: Collaboration
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 6:00 PM - 7:30 PM

Carnival and Showmen’s Reception
Room: S230FGH
International Reception
Room: S230CDE

Wednesday, November 17, 7:30 PM - 9:30 PM

Water Park Social

Thursday, November 18, 7:00 AM - 9:00 AM

15th Annual IAAPA Footprints From the Heart 5K Run/1-Mile Walk Benefiting Give Kids The World Village

Thursday, November 18, 7:30 AM - 12:00 PM

EDUTour: Universal’s Volcano Bay Water Theme Park (Sold-Out!)

Thursday, November 18, 8:30 AM - 9:30 AM

Crisis Communications – What Role Does Your Emergency Action Plan (EAP) Play in a Crisis?
Room: N320ABCD
FEC: Food and Beverage Track
Room: S310EFGH
Increasing Uptime with CMMS, Predictive and Preventive Maintenance
Room: N320EFGH
Millennials and Gen Z: Different Generations, Different Marketing
Room: S330EFGH

Thursday, November 18, 9:00 AM - 9:20 AM

Sponsor Spotlight: Peanuts
Room: S330ABCD

Thursday, November 18, 10:00 AM - 11:00 AM

Faced with a Lawsuit: The Importance of Frontline Training
Room: N320ABCD
Partnering with Academia: Accomplish your Mission and Protect your Future
Room: N320EFGH

Thursday, November 18, 10:00 AM - 11:30 AM

FEC: Key Strategies for Opening a Facility that Thrives
Room: S330EFGH

Thursday, November 18, 10:00 AM - 6:00 PM

Trade Show Floor Open

Thursday, November 18, 10:30 AM - 10:45 AM

Big Stories In Small Packages - The Importance of Storytelling at Small Parks and FECs
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 10:30 AM - 12:00 PM

IAAPA Standards Harmonization Meeting
Room: S210B

Thursday, November 18, 10:55 AM - 11:10 AM

Funworld Presents: A Conversation with Leah Koch, Director of Communications, Holiday World & Splashin' Safari
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 11:20 AM - 11:35 AM

Fear Factors: Creating Terrifyingly Brilliant Guest Experiences
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 11:45 AM - 12:05 PM

Sponsor Spotlight: Aluvii Software
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: Breakout! Overcome Fear, Lead Authentically and Build a World Class Culture
Room: N210ABCDE
Legal Roundtable
Room: S310CD

Thursday, November 18, 12:20 PM - 12:40 PM

Sponsor Spotlight: Brogent Technologies Inc.
Room: S330ABCD

Thursday, November 18, 12:30 PM - 5:30 PM

EDUTour: SeaWorld Orlando, A Food and Beverage Exposition (Sold-Out!)

Thursday, November 18, 1:00 PM - 1:30 PM

IAAPA Presents: Certification
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 1:50 PM - 2:05 PM

Pathways and Roadblocks to Inclusivity: A Biomechanical Perspective
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 2:15 PM - 2:30 PM

Leadership Priorities: Scanning for Employees in Distress
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 2:30 PM - 3:30 PM

(Not So) Extreme Makeover: Midway Game Edition
Room: S310EFGH
Connecting the Digital and Physical Experience through Mobile Apps
Room: N320EFGH
Family Matters 4.0: Back to business…Family Business!
Room: N330ABCD
Group Sales Strategy: Implementation and Evaluation Methods That Lead to Success
Room: S330EFGH
Success Stories and Insights to Enter the Industry During Unusual Times
Room: S330ABCD
Technology Toolbox: Engaging Team Members
Room: N320ABCD

Thursday, November 18, 2:40 PM - 3:05 PM

QR Code: An Innovative Tool for Operations and Maintenance Paperwork
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 3:10 PM - 3:25 PM

Emerging Trends in FECs: Indoor Foam Dart Arenas
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 3:35 PM - 3:50 PM

Emerging Trends in FECs: The New Wave of Escape Rooms in a FEC’s Attraction Mix
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:00 PM - 4:15 PM

FEC: Facebook Fun & Games
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:00 PM - 5:00 PM

A Neuro-Scientific Approach to Happiness at Attractions
Room: S330EFGH
I Can't Steal My Face: Recognition Software and Risk Management
Room: N320ABCD
Improve Guest Service by Avoiding Common ADA Risks
Room: N320EFGH

Thursday, November 18, 4:00 PM - 5:30 PM

Career Slam (Sold-Out)
Room: N210ABCDE
Game Changer-From Spectator to Participant: The New Paradigm of Immersive Entertainment
Room: N220ABCDE
Games and Merchandise Roundtable
Room: S310AB

Thursday, November 18, 4:30 PM - 4:45 PM

Negative Feedback, Positive Results: Embracing Negative Guest Feedback
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:55 PM - 5:10 PM

Sustainability in Attractions: The Road to Becoming the Greenest Day Out
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 9:30 PM - 11:59 PM

IAAPA Celebrates (Sold-Out!)

Friday, November 19, 10:00 AM - 4:00 PM

Trade Show Floor Open
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