Saturday, November 13, 4:00 PM - 7:00 PM

IAAPA Rookies and Newcomers: FEC 101

Sunday, November 14, 8:00 AM - 2:00 PM

18th Annual IAAPA International Charity Golf Tournament

Sunday, November 14, 8:00 AM - 10:00 PM

IAAPA Institute for Attractions Managers
Room: S310AB

Sunday, November 14, 8:30 AM - 10:00 PM

IAAPA Rookies and Newcomers: FEC 101 (Day 2)

Sunday, November 14, 5:30 PM - 10:00 PM

EDUTour: A Behind-the-Scenes Look at How Central Florida’s Largest Family-Owned Park, Fun Spot America, Delivers Safe, Clean Fun

Monday, November 15, 8:30 AM - 9:30 AM

A Big Brand Means a Big Responsibility: Living Up to Today’s Consumer Expectations
Room: S330EFGH
A Seat at the Table: Diversity and Inclusion in Themed Entertainment
Room: N330ABCD
Association & Advocacy: Influencing Government Change In Your Neighborhood
Room: N220ABCDE
Creative Expense Management Strategies in a Strained Market
Room: N320ABCD
FEC: Has the Pandemic Changed Arcade Strategies or is Back to Basics?
Room: N320EFGH
Inspiring Awe: The Impact of Great Guest Experiences to Build a Connection to Your Mission Based Organization
Room: S310EFGH

Monday, November 15, 8:30 AM - 2:00 PM

IAAPA Rookies and Newcomers: FEC 101 (Day 3)
Room: S310CD

Monday, November 15, 8:30 AM - 5:00 PM

IAAPA Institute for Attractions Managers (Day 2)
Room: S310AB

Monday, November 15, 10:00 AM - 11:00 AM

De-Risking Innovation: Using Little Bets Build to Big Ideas
Room: S330ABCD
Fear to Fascination: Saving Animals Using Immersive Experiences
Room: S310EFGH
Understanding Your Credit Card Fees and How to Reduce Costs
Room: N210ABCDE

Monday, November 15, 10:00 AM - 11:30 AM

FEC: Experts Weigh in on Esports
Room: N320ABCD
Leadership Development - The Lost Art of Listening
Room: S330EFGH
Park Operations and Maintenance in a Digital World
Room: N330ABCD
Transfarency: The Strength of Southwest Airlines ‘Nothing to Hide’ Marketing Mentality
Room: N320EFGH

Monday, November 15, 12:00 PM - 2:00 PM

Lunch and Learn featuring Josh D'Amaro, Chairman, Disney Parks, Experiences and Products (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Monday, November 15, 2:30 PM - 3:30 PM

Accessibility and Inclusion: Providing Great Guest Experiences for All
Room: S330EFGH
All the World’s a Stage: The Rise of An Instagram-able Moment
Room: S330ABCD
Bringing it Back to the Basics: Lessons Learned from Resilient Theme Parks and Attractions
Room: N320EFGH
FEC: Sustainable Initiatives for Protecting the Planet
Room: N210ABCDE
Focus on the FUN! Creating Memorable and Unique Experiences for Games and Merchandise Teams
Room: N320ABCD
Lessons Learned From Nearly 100 Years Within Parks and Attractions and Food & Beverage
Room: S310EFGH
Ready for Risk: Best Practices to Help Prepare and Prevent Incidences
Room: N330ABCD
Responsive Marketing in Dynamic Times
Room: N220ABCDE

Monday, November 15, 2:30 PM - 7:00 PM

Zoos and Aquariums Community Experience (Sold-Out!)

Monday, November 15, 4:00 PM - 5:00 PM

2021 Emerging Trends in Immersive Design
Room: S310EFGH
How to #IAAPAExpo Like a #YoProIAAPA
Room: N210ABCDE
Skyrocket Your Food & Beverage Revenue and Maximize Profits!
Room: S330EFGH
Strategic Storytelling: The Art, Craft, and Science of Story
Room: N320ABCD
What Can Water Parks Learn From Theme Parks, And Vice Versa
Room: S330ABCD

Monday, November 15, 4:00 PM - 5:30 PM

Best Practices: Behavioral Hiring and Training
Room: N330ABCD
FEC: Seize the Opportunity - Future Success is Centered in Consumer Entertainment
Room: N320EFGH
The Entertainment Professionals Network
Room: S310CD

Monday, November 15, 5:00 PM - 6:30 PM

Museums and Science Centers Reception (Sold-Out!)
Room: S310 Foyer
Water Park Operators’ Welcome Event
Room: S330 Foyer

Monday, November 15, 5:30 PM - 7:00 PM

Zoos and Aquariums Reception (Sold-Out!)
Room: S230CDE

Monday, November 15, 7:30 PM - 9:00 PM

Family Entertainment Centers Reception (Sold-Out!)

Tuesday, November 16, 7:30 AM - 11:30 AM

EDUTour: Jurassic World VelociCoaster

Tuesday, November 16, 8:30 AM - 9:30 AM

A Stimulating Experience – Excitement for Some, Anxiety for Others
Room: N320EFGH
Applying Sustainability Practices to Your Food Service Operation
Room: N330ABCD
Dynamic Pricing Philosophies for Ticketing, Tours, Activities, and Events
Room: S330EFGH
Inventing the Future of Entertainment: How Meow Wolf Used Creativity, Technology, and Analytics to Provide a Mesmerizing Guest Experience
Room: S330ABCD
Location Based Virtual Reality: The Challenges, Successes and Why Now is the Time!
Room: S310EFGH

Tuesday, November 16, 8:30 AM - 10:00 AM

Creating Positive Practices to Reduce Unconscious Bias
Room: N210ABCDE
FEC: Increasing Customer Lifetime Value and Driving Repeat Visits
Room: N320ABCD
IALDA Game Show: Amusement Venue Claims and Values
Room: N220ABCDE

Tuesday, November 16, 8:30 AM - 12:00 PM

Leadership Symposium: Presented by the IAAPA HR Subcommittee
Room: Offsite

Tuesday, November 16, 8:30 AM - 3:00 PM

IAAPA Institute for Attractions Managers (Day 3)
Room: S310AB

Tuesday, November 16, 9:00 AM - 10:00 AM

Kickoff Event
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Tuesday, November 16, 10:00 AM - 12:00 PM

First Time Buyers' Experience
Room: S330EFGH

Tuesday, November 16, 10:00 AM - 6:00 PM

Trade Show Floor Open

Tuesday, November 16, 11:00 AM - 12:30 PM

Trade Show Floor Tour: Food and Beverage Suppliers
Room: S330EFGH
Trade Show Floor Tour: Games and Merchandise Suppliers
Room: S330EFGH
Trade Show Floor Tour: Virtual Reality Suppliers
Room: S330EFGH

Tuesday, November 16, 11:45 AM - 12:05 PM

Sponsor Spotlight: Gateway Ticketing Systems
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: FEC Operators' Roundtable
Room: N210ABCDE
Operators' Roundtable Lunch
Room: N220ABCDE

Tuesday, November 16, 1:00 PM - 1:15 PM

Where Happiness Inspires Hope – Learn What’s New at Give Kids The World
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 1:00 PM - 2:30 PM

Trade Show Floor Tour: Point-of-Sales Systems Suppliers
Room: S330EFGH
Trade Show Floor Tour: Water Park Suppliers
Room: S330EFGH

Tuesday, November 16, 2:00 PM - 2:15 PM

Getting Promoted Means Getting Noticed
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 2:25 PM - 2:40 PM

It's A Small World After All
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 2:30 PM - 3:30 PM

FEC: Diversity, Equity and Inclusion at Your Facility
Room: N320ABCD
Food & Beverage Trends 2021
Room: S330EFGH
Integrating Interactivity in Halloween Events for Enhanced Immersion and Big Time Thrills
Room: S330ABCD

Tuesday, November 16, 2:50 PM - 3:05 PM

15 Leadership Ideas in 15 Minutes
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 3:20 PM - 3:35 PM

STAND OUT through Engagement for Team Members and Guests
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 3:45 PM - 4:00 PM

Creating a Sustainable Retail Experience – Sustainable Design
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 4:00 PM - 5:00 PM

5 Ways to Improve Your Ride Operations (Without Breaking The Budget)
Room: N210ABCDE
Developing Annual Pass Loyalty: A Look at the Important Base of Your Business
Room: N320ABCD
FEC: Ideas and Strategies for Group Sales
Room: N320EFGH
Revolutionizing the Future of Theme Park Design
Room: S330EFGH
Using Technology to Enhance the Guest Experience
Room: S310EFGH
What They Don’t Teach You About Becoming a Manager
Room: S330ABCD

Tuesday, November 16, 4:00 PM - 5:30 PM

CEO Speaks
Room: N220ABCDE
Food & Beverage Operators' Roundtable
Room: S310AB
Innovation Workshop
Room: N330ABCD

Tuesday, November 16, 4:40 PM - 4:55 PM

Blurring the Lines: Creative Operations Align with Meow Wolf Exhibits
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 5:15 PM - 5:45 PM

Meet and Greet with the IAAPA Zoos and Aquariums Committee
Room: EDUTalk Stage, Booth #1388

Tuesday, November 16, 6:00 PM - 8:00 PM

Opening Reception featuring IAAPA Awards Winners
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Tuesday, November 16, 8:00 PM - 9:30 PM

Young Professionals Reception (Sold-Out!)
Room: S310 Foyer

Wednesday, November 17, 8:00 AM - 9:45 AM

GM and Owners' Breakfast (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320

Wednesday, November 17, 8:30 AM - 9:30 AM

Building New and Maintaining Existing Attractions and Experiences: When is Risk Assessment Required and Best Practices for Completion
Room: N320EFGH
FEC: Creating A Pleasant Client Experience in a Post-Pandemic World
Room: N320ABCD
Influencer Marketing: Growing Brand Super Fans
Room: N210ABCDE
Water Parks: Impact from COVID-19 Pandemic in 2020 and Recovery in 2021
Room: S330EFGH

Wednesday, November 17, 8:30 AM - 5:30 PM

Leadership Symposium: Presented by the IAAPA HR Subcommittee (Day 2)
Room: S310AB

Wednesday, November 17, 9:00 AM - 9:20 AM

Sponsor Spotlight: Crayola
Room: S330ABCD

Wednesday, November 17, 10:00 AM - 11:00 AM

Retail Goes Digital: How To Drive Retail Revenue All Year Round
Room: S330ABCD

Wednesday, November 17, 10:00 AM - 11:30 AM

Engaging Leadership: Strategies to Make Employees Your Competitive Advantage
Room: S330EFGH
FEC: Everyone's Talking About You, Do You Know What They Are Saying?
Room: N330ABCD
Food & Beverage Management 101: Controlling the “Big 3” Expenses
Room: N320ABCD

Wednesday, November 17, 10:00 AM - 6:00 PM

Trade Show Floor Open

Wednesday, November 17, 10:30 AM - 10:45 AM

Funworld Presents: A Conversation with Brad Thomas, President, Silver Dollar City
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 10:55 AM - 11:10 AM

AOP & UV: The Facts & Figures Behind Better Water Care
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 11:20 AM - 11:35 AM

Emergency Action Plan – Just Do It
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 11:45 AM - 12:05 PM

Sponsor Spotlight: Meta4 Interactive
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 12:00 PM - 2:00 PM

Amusement Park and Attractions Constituency Lunch brought to you by Walt Disney Imagineering (Sold-Out!)
Room: IAAPA Theater Sponsored by Simtec Systems, S320
Family Entertainment Center (FEC) Lunch: FEC Trends
Room: N210ABCDE
Water Park Operators’ Lunch and Learn
Room: N220ABCDE

Wednesday, November 17, 12:20 PM - 12:40 PM

Sponsor Spotlight: accesso
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 12:55 PM - 1:15 PM

Sponsor Spotlight: DOF Robotics
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 1:40 PM - 1:55 PM

Beverage Dispensing Applications: CO2 Training
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:05 PM - 2:20 PM

Welcome to ServSafe
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:30 PM - 2:45 PM

Top 5 Tips to Maximize Your Contacts and Meetings From IAAPA Expo 2021
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 2:30 PM - 3:30 PM

FEC: Real Estate and Financing Solutions for Your Entertainment Property
Room: N320EFGH
Guest Approval Study: Experiential and Sociodemographic Drivers of Satisfaction and Loyalty
Room: S330ABCD
Lessons from the War Room: Avoiding Claims, Preparing for Litigation, and Succeeding
Room: S330EFGH
Staffing on Stage: Raise Your Seasonal Staffing Experience
Room: N330ABCD
Ultra-Accessible™: The Morgan's Wonderland Difference
Room: N320ABCD

Wednesday, November 17, 2:30 PM - 4:30 PM

Security Roundtable
Room: S310CD

Wednesday, November 17, 2:55 PM - 3:10 PM

Trust the Numbers: Tips for Using Data to Drive Results
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 3:20 PM - 3:35 PM

There’s an App for That: Implementing Self-service Tech in Venue Management
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 3:45 PM - 4:00 PM

Maximizing ROI, Performance, and Operational Longevity for Theme Parks and Attractions with Sustainability
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 4:00 PM - 5:00 PM

Creating a Food Safety Culture
Room: S330EFGH
Eliminate Corrosion: Improve Guest Safety, Add Years to the Lifespan of Attractions and Save Money
Room: S330ABCD
The Young Executive: Lessons Learned So You Don’t Have To
Room: N320ABCD

Wednesday, November 17, 4:00 PM - 5:30 PM

FEC: Promotions Roundtable
Room: N220ABCDE
Fun for All and All for Fun
Room: N330ABCD
Legends 2021 – The Legends Behind The Amazing Adventures of Spider-Man
Room: S310EFGH

Wednesday, November 17, 4:10 PM - 4:25 PM

Collecting and Protecting Customer Data in the New World of Privacy
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 4:40 PM - 4:55 PM

Culture Contributors: Safety
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 5:05 PM - 5:20 PM

Culture Contributors: Innovation
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 5:30 PM - 5:45 PM

Culture Contributors: Collaboration
Room: EDUTalk Stage, Booth #1388

Wednesday, November 17, 6:00 PM - 7:30 PM

Carnival and Showmen’s Reception
Room: S230FGH
International Reception
Room: S230CDE

Wednesday, November 17, 7:30 PM - 9:30 PM

Water Park Social

Thursday, November 18, 7:00 AM - 9:00 AM

15th Annual IAAPA Footprints From the Heart 5K Run/1-Mile Walk Benefiting Give Kids The World Village

Thursday, November 18, 7:30 AM - 12:00 PM

EDUTour: Universal’s Volcano Bay Water Theme Park (Sold-Out!)

Thursday, November 18, 8:30 AM - 9:30 AM

Crisis Communications – What Role Does Your Emergency Action Plan (EAP) Play in a Crisis?
Room: N320ABCD
FEC: Food and Beverage Track
Room: S310EFGH
Increasing Uptime with CMMS, Predictive and Preventive Maintenance
Room: N320EFGH
Millennials and Gen Z: Different Generations, Different Marketing
Room: S330EFGH

Thursday, November 18, 9:00 AM - 9:20 AM

Sponsor Spotlight: Peanuts
Room: S330ABCD

Thursday, November 18, 10:00 AM - 11:00 AM

Faced with a Lawsuit: The Importance of Frontline Training
Room: N320ABCD
Partnering with Academia: Accomplish your Mission and Protect your Future
Room: N320EFGH

Thursday, November 18, 10:00 AM - 11:30 AM

FEC: Key Strategies for Opening a Facility that Thrives
Room: S330EFGH

Thursday, November 18, 10:00 AM - 6:00 PM

Trade Show Floor Open

Thursday, November 18, 10:30 AM - 10:45 AM

Big Stories In Small Packages - The Importance of Storytelling at Small Parks and FECs
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 10:30 AM - 12:00 PM

IAAPA Standards Harmonization Meeting
Room: S210B

Thursday, November 18, 10:55 AM - 11:10 AM

Funworld Presents: A Conversation with Leah Koch, Director of Communications, Holiday World & Splashin' Safari
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 11:20 AM - 11:35 AM

Fear Factors: Creating Terrifyingly Brilliant Guest Experiences
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 11:45 AM - 12:05 PM

Sponsor Spotlight: Aluvii Software
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 12:00 PM - 2:00 PM

Family Entertainment Center (FEC) Lunch: Breakout! Overcome Fear, Lead Authentically and Build a World Class Culture
Room: N210ABCDE
Legal Roundtable
Room: S310CD

Thursday, November 18, 12:20 PM - 12:40 PM

Sponsor Spotlight: Brogent Technologies Inc.
Room: S330ABCD

Thursday, November 18, 12:30 PM - 5:30 PM

EDUTour: SeaWorld Orlando, A Food and Beverage Exposition (Sold-Out!)

Thursday, November 18, 1:00 PM - 1:30 PM

IAAPA Presents: Certification
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 1:50 PM - 2:05 PM

Pathways and Roadblocks to Inclusivity: A Biomechanical Perspective
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 2:15 PM - 2:30 PM

Leadership Priorities: Scanning for Employees in Distress
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 2:30 PM - 3:30 PM

(Not So) Extreme Makeover: Midway Game Edition
Room: S310EFGH
Connecting the Digital and Physical Experience through Mobile Apps
Room: N320EFGH
Family Matters 4.0: Back to business…Family Business!
Room: N330ABCD
Group Sales Strategy: Implementation and Evaluation Methods That Lead to Success
Room: S330EFGH
Success Stories and Insights to Enter the Industry During Unusual Times
Room: S330ABCD
Technology Toolbox: Engaging Team Members
Room: N320ABCD

Thursday, November 18, 2:40 PM - 3:05 PM

QR Code: An Innovative Tool for Operations and Maintenance Paperwork
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 3:10 PM - 3:25 PM

Emerging Trends in FECs: Indoor Foam Dart Arenas
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 3:35 PM - 3:50 PM

Emerging Trends in FECs: The New Wave of Escape Rooms in a FEC’s Attraction Mix
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:00 PM - 4:15 PM

FEC: Facebook Fun & Games
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:00 PM - 5:00 PM

A Neuro-Scientific Approach to Happiness at Attractions
Room: S330EFGH
I Can't Steal My Face: Recognition Software and Risk Management
Room: N320ABCD
Improve Guest Service by Avoiding Common ADA Risks
Room: N320EFGH

Thursday, November 18, 4:00 PM - 5:30 PM

Career Slam (Sold-Out)
Room: N210ABCDE
Game Changer-From Spectator to Participant: The New Paradigm of Immersive Entertainment
Room: N220ABCDE
Games and Merchandise Roundtable
Room: S310AB

Thursday, November 18, 4:30 PM - 4:45 PM

Negative Feedback, Positive Results: Embracing Negative Guest Feedback
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 4:55 PM - 5:10 PM

Sustainability in Attractions: The Road to Becoming the Greenest Day Out
Room: EDUTalk Stage, Booth #1388

Thursday, November 18, 9:30 PM - 11:59 PM

IAAPA Celebrates (Sold-Out!)

Friday, November 19, 10:00 AM - 4:00 PM

Trade Show Floor Open
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